The Federal Government has unveiled a new Government Service Portal aimed at providing Nigerians and businesses with a single digital platform to access public services, as part of efforts to reduce bureaucracy and accelerate the country’s digital transformation.
The portal, which was officially introduced on Tuesday during a soft launch in Abuja, is a joint initiative of Galaxy Backbone, the Federal Ministry of Communications, Innovation and Digital Economy, and the Korea International Cooperation Agency (KOICA).
Speaking at the launch, the Managing Director and Chief Executive Officer of Galaxy Backbone, Prof. Ibrahim Adeyanju, said the platform was designed to eliminate the long-standing challenge of citizens navigating multiple government websites and offices to access essential services.
He described the portal as “the beginning of a unified digital gateway through which citizens and businesses can easily discover, access and consume services offered by Government institutions from a single location.”
According to Adeyanju, although many Ministries, Departments and Agencies (MDAs) have independently digitised their operations, the absence of a central access point has left users dealing with fragmented services.
“The Government Service Portal seeks to change that. By bringing Government services together under one trusted digital gateway, we are simplifying access, improving visibility, promoting consistency and creating a more seamless experience for everyone who interacts with Government,” he said.
Read Also:
- Artificial Intelligence and Academic Integrity: Where Should We Draw the Line?
- AI Revolution: How Artificial Intelligence rendered Stack Overflow obsolete for developers
- Nigeria bets on artificial intelligence to power Tinubu’s $1Trillion economy vision
He added that the initiative aligns with President Bola Tinubu’s Renewed Hope Agenda by improving public service delivery, promoting digital innovation and supporting economic growth through technology.
Adeyanju also said the platform forms part of Nigeria’s Digital Public Infrastructure initiative, complementing existing digital identity, payment and data exchange systems to build a more integrated digital government ecosystem.
He explained that the current soft launch would allow government agencies to onboard their services, strengthen system integration and collect user feedback before the platform is fully deployed nationwide.
“The success of this Portal will not ultimately be measured by the sophistication of its technology. It will be measured by the ease with which a citizen can access a government service, by the confidence businesses have when engaging with public institutions, by the time saved, by the transparency achieved and by the trust that is built between Government and the people it serves,” Adeyanju stated.
Representing the Permanent Secretary of the Federal Ministry of Communications, Innovation and Digital Economy, Nadungu Gagare, the ministry’s Director of E-Government, Johnson Bareyei, described the portal as one of the flagship projects under Nigeria’s e-Government Master Plan 2.0.
Bareyei said the platform would introduce a secure single sign-on system that allows users to access multiple government services without repeatedly submitting the same personal information to different agencies.
“Today’s event is not simply about providing a digital platform. It’s about demonstrating what can be achieved when government agencies work together with a shared purpose, making public services easier, faster and more accessible for every Nigerian,” he said.
He added that the portal supports the National Digital Economy Policy and Strategy, the Federal Civil Service Strategy and Implementation Plan, as well as Nigeria’s Digital Public Infrastructure framework.
According to him, the initiative is expected to improve transparency, strengthen accountability, enhance the ease of doing business and make government services more responsive.
KOICA Country Director, Eunsub Kim, represented by the agency’s Senior Deputy Country Director, Ki-Hyun Baik, described the launch as the outcome of years of collaboration between Nigeria and South Korea.
He said the platform is the flagship achievement of the “Building a Foundation Towards Digital Governance in Nigeria” project.
“For KOICA, today’s event is more than the launch of a digital platform. It is the culmination of years of partnership,” he said, adding that the portal would provide citizens with “a true one-stop service” for accessing government services.
Kim reaffirmed KOICA’s commitment to supporting the project beyond the pilot phase, noting that digital governance requires continuous improvement and collaboration.
Also speaking, the Director of International Cooperation at the Federal Ministry of Budget and Economic Planning, Dr. Sampson Ebimaro, described digital transformation as a key driver of national development.
He urged stakeholders to prioritise collaboration across government institutions and continuously evaluate the platform to improve its effectiveness.
“We need to get feedback. We need to assess what we are doing so that when we get to the end, we won’t say we have left so many things behind,” Ebimaro said.
The Executive Director of Digital Exploration and Technical Services at Galaxy Backbone, Olumbe Akinkugbe, disclosed that user acceptance testing was conducted across Nigeria’s six geopolitical zones and the Federal Capital Territory before the launch.
According to him, 184 participants took part in the exercise, with more than 80 per cent rating the platform as user-friendly and easy to navigate.
He said 88 per cent of participants were able to locate government services through the portal, while 71 per cent rated its speed as fast or very fast.
Akinkugbe added that 91 per cent of users indicated they would use the platform again, while 99 per cent said they would recommend it to others.
He noted that feedback from the pilot phase had already led to improvements addressing sign-up difficulties, image capture issues and delays in one-time password delivery, adding that more MDAs would be integrated into the platform as the next phase of implementation begins.
