By Michael Edo
Leading technology support service company, Tek-Experts, has recently hit a milestone of launching operations in Rwanda even as employees in Nigeria hit over 1,800, making it the largest market of its operations globally. This milestone was announced by the company as part of efforts to communicate the essence of the relatively new niche of tech support in the industry.
The recognition as the largest market globally is a direct result of the company’s strategic business opportunities as the largest tech support firm in Nigeria and its increased focus on talent investments. It also underscores the increasing interest in digital technology and IT support services while ensuring sustained development.
With 5,000 employees across seven global offices over two years, Tek-Expert has partnered with tech giants, Microsoft, to empower Nigerian youths with technological skills training and on-the-job apprenticeship for real-time engineering projects and deliverables.
According to the Managing Director for Africa, Tek Experts, and Elev8, Lars Johannisson explained that having Nigeria as its largest market of operations globally is a testament to the company’s commitment to developing the tech support sector in Nigeria and Africa whilst nurturing talents in the country through the help of its sister company, Elev8.
In his words, “we recognize that tech support is instrumental in driving our customers’ brand and overall customer experience. We are uniquely positioned to help companies leverage the existing investments they make in customer support to drive product adoption, increase renewal rates, and ultimately top-line revenue growth.
Many of the services we offer to our customers require technical expertise and we invest very heavily in digital skilling and employee development, growing a skilled workforce for the ICT industry. At Tek Experts, we offer both a place to develop IT skills and a place to leverage those skills with job opportunities supporting some of the most cutting-edge technology for the biggest global brands”.
He further revealed the firm’s goals in the coming years, “we want to be recognized, as the employer of choice in every market in which we operate. We want the investments we make in our employees’ career development to create growth opportunities for them and enable them to build a career they are proud of in a company they feel fully supported by”, Lars said.
Tek Experts is a leading global provider of technical support and professional services on behalf of the world’s largest technology enterprises. With a highly specialized technology focus, the company is redefining the industry, making tech support a highly strategic, value-creation engine for today’s digitally transformed enterprise.
