SON to use digitization for efficient service delivery

By Isaac Job, Uyo

The Standard Organization of Nigeria(SON) has said that it will rely on digitization to achieve standards in service delivery.

Speaking in Uyo on Tuesday during a 3-day Retreat on the theme ” Improving Effectiveness Of The Standard Organization of Nigeria (SON) Through Digitization ” the Director General of Standard Organization of Nigeria Mallam Farouk Salim recalled that the organization have made effort to digitize all processes and procedures to achieve world-class standard body.

Salim stated that this would support the federal government in her policy on the ease of doing business.

He listed some programmes digitized in the organization to include: Standard Organisation of Nigeria Conformity Assessment Programme (MANCAP), Ports and Borders Processes, Library services, Payment system and National Registry for conformity Assessment Practitioners.

Salim explained that over the years, the organisation has been making relentless efforts to digitalise its procedures and processes to enable SON to gain world-class prominence.

He disclosed that currently, the majority of the organisation’s activities have been digitalised and many of their programmes are automated and could be accessed electronically.

“Digitalisation is a key driver of standardisation and economic growth in both developed and developing countries across the world.

“Digitalising the public sector operations and services like our organisation enhance rapid industrialisation which in turn would create jobs, and reduce poverty and insecurity in our country.

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“I have set up a modernisation committee comprising representatives of relevant departments which I chair to drive our ICT roadmap.

“We are in the process of engaging the services of Webb Fountain, an ICT Consultant to critically review our infrastructure to address them based on the recommendation of the committee.”

The DG, however, stated that the retreat was to build synergy amongst management staff, developing a roadmap to address the challenges of digitalising the entire organisation, among others.

Also speaking, the Director General, National Information Technology Development Agency (NITDA), Mr Kashifu Abdullahi commended SON for making the right move to digitalise the organisation to cut down clumsiness during operations.

Abdullahi, represented by Dr Aristotle Onumo, Acting Director, Corporate Planning and Strategy, NITDA lamented that resistance to change to digital ways and inadequate critical infrastructure like high-speed internet broadband were some of the setbacks of digitalisation in the country.

He expressed optimism that when the country fully commences digital transformation, the move will add an unexpected US$ 100 trillion to the world economy by 2025.

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