The Joint Admissions and Matriculation Board (JAMB) says it resolved 50,370 of the 52,517 complaints received during the first three months of Registrar Professor Segun Aina’s tenure, a reported resolution rate of about 95.9 per cent. The board has also begun preparations for the 2027 Unified Tertiary Matriculation Examination (UTME), while introducing reforms aimed at improving candidate services and the admissions process.
Key Highlights
- JAMB says it received 52,517 complaints during the first three months of Registrar Prof. Segun Aina’s tenure.
- The board reported resolving 50,370 complaints, leaving 2,147 outstanding or under review.
- The reported complaint resolution rate stands at approximately 95.9 per cent.
- JAMB says its Central Admissions Processing System (CAPS) moved to a new platform at the end of October 2026.
- Preparations for the 2027 UTME have begun, although no registration date or examination timetable has been announced.
- Prospective candidates have been advised to verify their NIMC biodata, keep active contact details and choose their courses and institutions carefully.
JAMB Reports Resolving 50,370 Complaints in Three Months
Registrar Prof. Segun Aina said the board received 52,517 complaints through its customer-service channels during the review period and resolved 50,370 of them.
Based on the figures released by the registrar, 2,147 complaints remained outstanding or under review, about 4.1 per cent of the total received.
The complaints reportedly involved admission-record errors, National Identification Number (NIN) discrepancies and other administrative issues that had affected candidates’ academic progression.
Aina also said the board cleared more than 5,000 outstanding complaints within his first five days in office. That figure is separate from the three-month total and should not be added to the 50,370 complaints reportedly resolved.
The reported figures suggest a significant level of customer-service activity within the board. However, further clarification is needed on the precise definition of a resolved complaint and whether the cases were fully settled to the satisfaction of affected candidates.
JAMB Complaint Resolution Figures at a Glance
According to the registrar’s report, the complaint figures are as follows:
| Complaint category | Reported figure |
|---|---|
| Total complaints received | 52,517 |
| Complaints resolved | 50,370 |
| Outstanding or under review | 2,147 |
| Reported resolution rate | About 95.9% |
| Reporting period | First three months of Aina’s tenure |
The figures were presented as part of the registrar’s first-quarter performance report, shared on November 8, 2026.
Although the reported resolution rate is high, the figures are attributed to the registrar rather than an independently audited performance result.
Why JAMB’s 50,370 Complaint Figure Needs Clarification
The 50,370 figure is based on the registrar’s reported performance update. A publicly available audited service report or independent dataset has not been provided to establish the figures separately.
Several details would help candidates and the public understand the board’s performance more accurately. These include:
- The exact reporting period and cut-off date used to calculate the figures.
- Whether a complaint is classified as resolved when it is closed internally or when the candidate confirms that the problem has been addressed.
- The number of unique candidates who submitted complaints, particularly where one person raised multiple issues.
- The categories and volume of complaints that remain unresolved.
- Whether the figures cover complaints from candidates alone or also include institutions, CBT centres and other stakeholders.
The distinction is important because closing a complaint administratively does not always mean that the candidate’s underlying problem has been completely resolved. JAMB has also acknowledged that some complaints remain open and that certain systems still require improvement.
JAMB Moves CAPS to a New Platform
Another major development announced by the board is the migration of its Central Admissions Processing System (CAPS) to a new platform at the end of October 2026.
CAPS is the system used by candidates to monitor their admission status and respond to admission offers from tertiary institutions.
The registrar presented the migration as part of wider reforms under a framework described as “TRUST”, which is intended to improve examinations, admissions and candidate services.
For candidates, the most important issue is whether the new platform will provide a more reliable admission experience. The system must support accurate admission updates, smooth acceptance of offers and effective processing between JAMB and tertiary institutions.
Although the migration represents a technological change, it is not, by itself, proof that the admission process has improved. Its success will depend on whether candidates experience fewer errors, clearer admission updates and less need for physical visits to JAMB offices.
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2027 UTME: Six Things Prospective Candidates Should Do Now
As preparations for the 2027 UTME begin, JAMB has advised prospective candidates to take practical steps ahead of registration. The guidance is aimed at helping candidates avoid identity-related problems, incorrect personal details and mistakes when selecting courses and examination subjects.
1. Verify your NIMC biodata: Candidates should ensure that their names, dates of birth, gender, state of origin and local government details are correct in their National Identity Management Commission (NIMC) records. Incorrect personal information could create difficulties during UTME registration and admission processing.
2. Get a registered phone number: Use a phone number you personally control and can access throughout the registration and admission process. The number should remain active so that you can receive relevant messages and notifications.
3. Maintain an active email address: Have an accessible and secure email account capable of receiving official communications, and make sure you can recover the account if necessary.
4. Decide on your preferred course: Research your preferred course before registration, including its admission requirements, required UTME subjects and other qualifications.
5. Choose your preferred institution carefully: Research your preferred universities, polytechnics and colleges of education, and confirm that your qualifications and subject combinations meet their admission requirements.
6. Select the correct UTME subject combination: The subjects you select must match the requirements of your preferred course and institution. An incorrect subject combination could affect your eligibility for admission, even with a good UTME score.
JAMB has also advised prospective candidates to rely on its official communication channels for accurate information about the 2027 examination.
NIN Alignment Remains Important for 2027 UTME Registration
The emphasis on NIMC biodata verification follows concerns over identity mismatches that can affect candidates during registration and admission processing.
In October 2026, JAMB introduced an NIN alignment service in collaboration with NIMC to assist candidates with discrepancies involving names, dates of birth, gender, state and local government details.
The service was described as a one-time opportunity, but candidates were cautioned that submitting an application does not automatically guarantee approval.
Prospective candidates should therefore check their NIMC records early and seek corrections where necessary rather than waiting until the 2027 UTME registration period begins.
What JAMB Says About 2027 UTME Preparations
Aina said preparations for the 2027 UTME would involve innovations aimed at improving examination conduct, reducing avoidable difficulties and protecting the integrity of public examinations.
However, the registrar did not announce a specific registration date, examination timetable or detailed implementation plan for the proposed reforms. Candidates should therefore avoid relying on unofficial dates circulating online until JAMB releases its formal registration guidelines and examination schedule.
The registrar also disclosed plans to restructure the board’s assessment framework to give greater attention to critical thinking, practical competencies and life skills. JAMB has not announced a detailed implementation timeline, so prospective candidates should continue preparing with the existing examination requirements while monitoring official announcements.
What Candidates Should Expect From JAMB’s Reforms
The reported complaint resolutions, CAPS migration and preparations for the 2027 UTME point to three major areas of focus for the examination body.
First, candidates will expect faster and more effective responses to complaints, particularly those involving admission records and identity discrepancies. Second, the new CAPS platform will need to provide a stable and transparent admission process for candidates and tertiary institutions. Third, preparations for the 2027 UTME should result in clear registration guidelines, reliable examination arrangements and timely communication with prospective candidates.
Ultimately, the impact of the reforms will be measured not only by announcements or reported figures but also by the experience of candidates using JAMB’s services.
Conclusion
JAMB’s first-quarter report presents a positive service-delivery claim, with the registrar reporting that 50,370 of the 52,517 complaints received during the first three months of his tenure were resolved. The figures remain attributed to the registrar until the board provides further details or independently verifiable records.
For prospective 2027 UTME candidates, the immediate priority is to verify NIMC biodata, maintain an active phone number and email address, research preferred courses and institutions, and select the correct UTME subject combination. Candidates will be watching for the official registration timetable and further details of the proposed reforms.
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