FBN Insurance Brokers leverage technology, strategic partnerships for better customer experience
By EDU ABADE, Business Editor
FBN Insurance Brokers Limited, a subsidiary of FBN Holdings Plc has restated its commitment to leverage technology and strategic partnerships for greater value creation and enhanced customer experience.
The brokerage firm says it has remained driven by its vision to be the leading provider of insurance brokerage and advisory services in Nigeria, and so has completely automated its key processes in order to guarantee a seamless experience for her customers.
Ibidapo, said: “We continue to explore and firm up business partnerships within and outside the country to increase the size and quality of our insurance and risk management offerings to both our existing and potential clients.
Ibidapo, who spoke during an interview with journalists in Lagos, said FBN Insurance Brokers has recorded giant strides in the last one year in the areas of customer experience, strategic partnerships and as digital transformation, adding: “We are currently engaging underwriters with a view of coming up with appropriate bundles of product that give our customers the much-needed cover(s) with a high degree of flexibility especially in terms of coverage.”
He explained that on the international front, the company had strengthened its partnership with major entities like Howden One, TRM and BUPA International, which it said, had positioned the company to provide bespoke insurance solutions to our clients’ emerging risks.
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“At FBN Insurance Brokers, we have created a digital roadmap that would see us realise our goal of completely automating our business processes while leveraging on the best technology available.
“On the customer front, we intend to use data-driven approach to better understand their needs, preferences and possible challenges. Doing this will help us to proffer the right insurance solutions, while providing useful insights to our underwriting partners for products development.
“We are also currently developing a digital solution that would make insurance solutions easily available to the public. This platform when operational will improve the customer’s experience end to end from policy purchase to claims management,” he stated.
He said to harness the potentials that lie fallow in the Nigerian insurance industry, FBN Insurance Brokers goal is to fully transition into a digital outfit, while delivering bespoke risk advisory and management solutions to the retail, corporate and public sector segments of our economy to positively impact its customers experience at all touch points.
“We plan to consolidate on our existing network of partners while also striking new partnerships with the aim of providing a comprehensive array of solutions to our customers while also exploring new lines of businesses.
“We also plan to continue to acquire and develop capacities and competencies, including human capital development that will give a g competitive advantage in the insurance brokerage sub-sector. This will enable us to deliver on our promise of top-notch risk advisory services to our esteemed customers,” he added.