The Force Headquarters has announced plans to strengthen its complaint response unit, describing it as a key tool for improving internal accountability, transparency and public trust, amid growing concerns over police misconduct.
Key Highlights
- The Nigeria Police Force plans to strengthen its Complaint Response Unit (CRU) to improve accountability, transparency, and public trust.
- Force PRO CSP Anietie Edem announced the initiative during a visit to the NUJ FCT Council in Abuja.
- The CRU operates 24/7 to receive and investigate complaints, including allegations of extortion, harassment, misconduct, and human rights violations.
- Reforms to the unit are aimed at reducing response times, improving complaint tracking, and increasing transparency in investigations.
- Edem said the improvements reflect the commitment of Inspector-General of Police Tunji Disu to strengthening accountability within the Force.
Force Public Relations Officer, CSP Anietie Edem, disclosed this on Friday, during a courtesy visit to the Nigeria Union of Journalists (NUJ), FCT Council in Abuja, where he called for closer collaboration with the media to increase public awareness of ongoing police reforms.
Edem said the visit is part of his familiarisation tour following his appointment as Force spokesperson.
According to him, the complaint response unit serves as the police’s primary internal accountability platform, operating round the clock to receive, monitor and resolve complaints from members of the public, including allegations of extortion, harassment, professional misconduct and human rights violations by police personnel.
He said the unit has undergone significant improvements aimed at reducing response times, enhancing complaint tracking and making the outcome of investigations more transparent.
Edem attributed the reforms to the commitment of the Inspector-General of Police, Tunji Disu to improve accountability within the police.
The police spokesperson also announced plans to hold a media parley with Zone 7 command as part of efforts to deepen engagement with journalists and encourage accurate reporting on police activities and reforms.
“Journalists are part of the police family,” Edem said, adding that responsible and informed reporting would strengthen public oversight while supporting ongoing institutional reforms.
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He said stronger media engagement and wider public awareness of the complaint response unit would help improve institutional accountability by ensuring complaints are properly reported, tracked and followed through to resolution.
Responding, the NUJ FCT Council Chairman, Grace Ike, welcomed the improvements to the police complaint response unit and pledged the union’s support in promoting public awareness of the initiative.
She described Edem as accessible and assured him that journalists would continue to amplify citizens’ complaints and monitor how such cases are handled by the police.
The Police Force said stronger media engagement and wider public awareness of the Complaint Response Unit would help improve institutional accountability by ensuring complaints are properly reported, tracked and followed through to resolution.
