The Eastland Electricity Distribution Limited (EEDL) has commenced a customer enlightenment campaign on the approved procedures for obtaining new electricity connections within its franchise area.
The initiative is aimed at educating customers on the transparent and lawful process for obtaining electricity supply, reducing delays, and protecting customers from extortion and illegal connections.
Making this information available to newsmen in Abakaliki on Wednesday, the Head, Communications, Patience Ezeagu, stated that every customer has the right to be connected to electricity through a transparent and lawful process.
She noted that customers seeking a new connection are required to obtain and complete Form 74, provide the necessary documents, and submit their applications through approved channels for site verification and processing, including certification by a licensed electrical contractor.
The company also wishes to inform customers that where meters are unavailable and a prospective customer desires immediate connection and estimated billing pending meter availability, an upfront payment arrangement may apply.
This requires the customer to submit a formal letter indicating willingness to pay estimated bills and make a non-refundable security deposit based on the approved feeder capped unit applicable to the feeder.
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Furthermore, meter installation under the Meter Asset Provider (MAP) Scheme will be carried out within 10 working days after payment confirmation in line with the approved regulatory timeline.
Ezeagu also urged customers to desist from illegal connections and all forms of energy theft, stressing that any situation where buildings are connected to the EEDL network without following the approved process is unacceptable and constitutes energy theft.
“Unauthorised connections not only undermine the integrity of the electricity network but also pose serious safety risks to lives and property. Customers are therefore advised to follow due process and obtain electricity connections only through approved channels,” she said.
The EEDL advised customers not to make payments to individuals or unauthorised agents and to insist on official receipts for all payments made.
For enquiries, complaints, or assistance regarding new electricity connections, the company directed customers to visit any EEDL office, send SMS or chat to 0707 722 7052, or engage the Company through its official social media platforms.
The company further urged customers to report cases of extortion, requests for unofficial payments, illegal connections, or any form of misconduct by staff or third parties through its whistleblower hotline on 07074595823
