The Enugu Electricity Distribution Company Plc (EEDC) has announced the successful completion and deployment of its integrated billing system, SuperEdge, designed to enhance prepaid vending, postpaid billing and collection services, as well as meter data management system operations.
The initiative forms part of the company’s ongoing commitment to leveraging technology to improve operational efficiency and deliver a more convenient, seamless, and customer-focused service experience through the platform’s self-service features.
Key Highlights:
- Enugu Electricity Distribution Company launched the SuperEdge billing platform to improve customer services.
- The system allows customers to make payments, buy tokens, verify receipts, and manage accounts digitally.
- Customers of EEDC subsidiary companies will also use the upgraded platform.
- E-billing services are expected to begin by June 2026.
- Temporary service interruptions were scheduled to complete the system upgrade.
Customers of EEDC’s subsidiary distribution companies (MainPower, TransPower, FirstPower, EastLand, and NewEra) are also expected to benefit from the enhanced capabilities of the SuperEdge platform.
One of the key features of the system enables customers to authenticate payment receipts by simply scanning a QR code.
Customers can also conveniently generate receipts for previous payment transactions and make energy bill payments via SMS code or bank transfer.
This was contained in a statement issued on Friday, by EEDC’s Group Head, Corporate Communications, Emeka Ezeh, and made available to journalists in Enugu.
In addition, the self-service platform allows customers to purchase electricity tokens, regenerate key change tokens, apply for meters, retrieve details of their last token purchase, check outstanding arrears, and interact directly with customer service representatives.
To access these services, customers were advised to save 08150826233 on their mobile phones and connect via WhatsApp by sending “100” as a message.
Meanwhile, arrangements are in the final stages for the commencement of E-billing (electronic billing) by June 2026.
With the introduction of this service, customers will receive their monthly energy bills directly via email or mobile phones, thereby eliminating the need for physical bill distribution.
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Customers are therefore encouraged to update their records with the company by completing the Know Your Customer (KYC) form and providing their current phone numbers and email addresses to enjoy the service.
Consequently, to ensure a smooth go-live implementation, a major system upgrade that will involve the temporary shutdown of the vending platform will commence on Friday, May 22, 2026, by 6:00 p.m. for postpaid customers and at 12:00 midnight for prepaid customers.
During this period, customers will be unable to make payments, recharge prepaid meters, or purchase energy tokens.
Normal services are expected to resume by 12:00 a.m. on Sunday, 24th May 2026.
It will be recalled that the first phase of the project, which focused on prepaid customers, was implemented in February 2024, in compliance with the standard transfer specification prepaid meter upgrade.
Following the successful completion of the second phase of the project, the company has now migrated its postpaid customers to the SuperEdge platform to ensure more seamless, efficient, and reliable service delivery.
