The Nigeria Immigration Service (NIS) has activated temporary complaint-response channels on social media following the takedown of its official customer-support accounts.
In a public advisory issued Tuesday on X, the Service said the interim channels are designed to maintain uninterrupted feedback and assistance for applicants facing challenges with passport, visa, and related immigration services.
“Following the recent takedown of our support complaints accounts (NIS RESPONSE), which have complemented our official handles (@nigimmigration), the Nigeria Immigration Service has activated temporary backup complaint-response channels to ensure uninterrupted feedback while restoration efforts continue,” the announcement stated.
Under the new arrangement, applicants can forward complaints through the temporary X handles @InquireAtNaija, @nigimmigration, and @InquireAtNaija_, as well as through Instagram. Complaints may also be submitted via email at nisresponse@immigration.gov.ng.
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NIS advised applicants to include essential identifiers when lodging complaints, including full name, application number, reference number, mode of application, passport number, location, and active email address, to enable timely resolution.
“We appreciate your patience and understanding. The Service remains committed to responding promptly to all concerns and inquiries,” the statement added.
The immigration authority confirmed that the interim digital support channels will remain operational pending the full restoration of its original support platforms.
