The Nigerian Electricity Regulatory Commission (NERC) has said that the deadline for updating meters with the Key Change Token (KCT) remains November 24, 2024, just four days away. Failure to comply could result in interrupted power supply for affected customers.
In a recent statement, NERC expressed concerns over reports that some electricity distribution companies (DisCos) allegedly mandating customers to pay for the replacement of faulty or obsolete meters within their franchise areas.
NERC stated that such demands violate its Order No. NERC/246/2021, which outlines the structured replacement of faulty and obsolete meters in Nigeria’s electricity supply industry. According to the order, DisCos are prohibited from forcing customers to migrate to estimated billing systems or imposing replacement costs on end users.
The regulatory body reiterated that it is the responsibility of the DisCos to replace faulty or obsolete meters **at no cost to the customer**, provided the damage is not caused by the user. This policy ensures fairness and protects consumers from exploitation.
Read also: Ekiti LG boss warns residents against bush burning
Customers who fail to update their meters by the November 24 deadline risk losing access to uninterrupted power supply. NERC has urged all affected consumers to complete the Key Change Token update promptly to avoid disruptions.
How to Update Your Meter
To update your meter:
1. Contact your DisCo for guidance.
2. Follow the prescribed steps to input the Key Change Token.
3. Verify that your meter is fully functional post-update.
NERC has also assured the public of its commitment to enforcing compliance among DisCos and protecting consumers’ rights within the electricity sector.
