The MainPower Electricity Distribution Limited (MEDL) has launched a customer-focused service called Quick Response Team (QRT), meant to fasten electrical faults repair time in Enugu State.
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Speaking after the engineers taking an oath of safety/service pledge on Tuesday in Enugu, the Managing Director of MainPower, Mr Ernest Mupwaya, said that the QRT would deliver
speed, responsiveness, and accountability to customers.
According to Mupwaya, today, with the launch of the Quick Response Team (QRT), we are demonstrating that we are not just making promises—we are taking concrete action.
He said, “The QRT has been designed to significantly enhance our operational responsiveness by ensuring that faults across our network are addressed swiftly, efficiently, and safely.
‘Our engineers and field teams have undergone targeted training—not only in rapid fault resolution, but also in customer service and safety.
“This is because we recognise that resolving a fault is not just a technical task—it is a service to a customer, a business, a household, and a community.
“To deliver on this commitment, we are deploying fully equipped response teams operating 24 hours a day, seven days a week, across six operational districts—two in Abakpa, and two in Ogui, and one each Nsukka, and Awkunanaw.”
Mupwaya said that in summary (9×3=27 teams to achieve 24/7) and these teams are strategically positioned to reduce response times, improve coordination, and ensure that when faults occur, “our response time is immediate and effective”.
Corroborating, Dr Steve Dike, a Member of Board of MainPower, said that the board had committed to supporting MainPower management in this transformation.
Dike noted that the board would continue to provide the oversight needed to ensure that the QRT initiative and progress is real, measurable, and sustained.
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He said, “To our customers and stakeholders, this is a signal of intent. A sign that MainPower is serious about improving service and doing things differently.
“And to everyone here today, let us remember that transformation is not a single event. It is something we build every day, through the choices we make and the standards we uphold.”
Dr Chuka Akunne, Commissioner for Enugu Electricity Regulatory Commission (EERC) in-charge of Organisational Support, commended MainPower for the initiative and the perfection of logistics towards it.
“EERC is impressed with this noble initiative meant to put service delivery at the centre of MainPower operations. EERC will continue to support MainPower to provide best services for Enugu State residents,” Akunne said.
