Human rights activist, Omoyele Sowore has criticised the Nigeria’s telecom sector, accusing operators of offering “token fixes,” rather than implementing meaningful reforms to address persistent service challenges.
Sowore’s remarks also targeted the Nigerian Communications Commission, which he said is enabling superficial solutions instead of enforcing stricter accountability across the industry.
The criticism follows recent directives urging telecom companies, including MTN Nigeria, to compensate subscribers affected by poor network performance measures Sowore argues do not tackle deeper systemic issues.
In a strongly worded statement, Sowore accused telecom providers of exploiting subscribers through unexplained data depletion, unreliable connectivity, and recurring service disruptions.
“Nigerians are not asking for handouts; they are demanding standards, transparent billing, and reliable connectivity that meets global benchmarks,” he said.
He maintained that offering free airtime or bonus data as compensation fails to address what he described as “systemic consumer abuse.”
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Sowore further called for tougher regulatory enforcement, urging authorities to hold telecom operators accountable for service quality failures.
He warned that continued inaction could spark public protests and broader consumer resistance.
The activist also issued a seven-day ultimatum for telecom companies to overhaul their practices and deliver improved service, although operators have yet to publicly respond.
The development underscores growing frustration among subscribers as demand for data services rises, exposing infrastructure gaps and regulatory challenges within Nigeria’s telecom sector.
